FREQUENTLY ASKED QUESTIONS

I. General Matters

 1. How do I return books when the library is closed?
Please return your books in the drop-off box beside the registration counter on Level 1 outside library operating hours.

2. Can I borrow books when the library is closed?
If you have classes outside of operating hours but would like to borrow books, we can arrange for your books to be collected at the reception. Please contact us directly via email or phone for more details.

3. Visiting the library
For members: Members are allowed to visit and borrow books from the library at any time during operating hours.

For non-members: We are open to members of the public. You will not be able to borrow books out of the library; nonetheless you are still welcome to browse onsite.

4. Am I allowed to eat and drink in the library?
No. Eating and drinking is not allowed on library premises.

5. What should I do if I would like to donate books?
Thank you for wanting to contribute your books!

Firstly, please check that the books you would like to donate are in the correct language, i.e. Français. Ensure that they are in relatively good condition, with no loose pages and are not yellowed or stained.

Then, take a photo of the books showing the titles and general condition and email it/them to us. Once we have confirmed that we will accept your donations, please pass your books to either: (a) The reception counter or (b) the librarians during opening hours.

II. About the Online Portal 

1. How do I login in to the Online Portal?
An email with your login ID and password will be sent to you when your account is created during your first visit to the library.

Note: The library Online Portal is different from the Alliance Française website and have separate login IDs and password.


2. How do I reserve a book?
a. Go to https://afsmediatheque.bibenligne.fr/ and login with your ID and password . 

b.  Key in the title of the book you would like to reserve under "Search the catalog ". Click on the book and click on "Reserve". If the book is available, you can pick it up at the library. If the book is on loan, you will receive an email once it is available at the library. 


3. How can I view my loans?
a.   Go to https://afsmediatheque.bibenligne.fr/ and login with your ID and password . 

b. Click on the top right figure head icon to enter into your Profile page.  Click on " See my account ".



4. How can I extend my loans?
a.   Go to https://afsmediatheque.bibenligne.fr/ and login with your ID and password . 

b. Click on the top right figure head icon to enter into your Profile page.  Click on " See my account ".
You can extend your loans on the portal under Profile by clicking on "Extend".


If you have problems logging in, you can also extend your loans by writing to mediatheque@alliancefrancaise.org.sg, phone call to 68178172 or in person with the librarians.


5. What books are suitable for my level?
We sort our books by 3 levels for learners. Some common titles include:

A1: Books with a red label; Bien Dire Initial; T'choupi
A2: Books with a blue label; Bien Dire Initial; Bien Dire
B1+: Books with a green label, Bien Dire

Alternatively, approach any of the librarians or your teachers. We will be happy to assist you with additional recommendations should you have specific genres in mind. 

III. Culturethèque

1. What is Culturethèque?
Culturethèque is a digital library entirely in French. You may find a wide variety of materials on the platform, ranging from children's songs to learning materials.

You can create your account directly on https://www.culturetheque.com/. You will be given 1 year of access to the platform once your membership is verified to be valid.

As Culturethèque is not managed by Alliance Française, we may not be able to fully assist you with your queries. Please email the support team at Culturethèque should you need detailed assistance.