TERMS AND CONDITIONS OF ENROLMENT

1. REGISTRATION

  • The maximum number of students in a class is limited to 18 students. For DELF-DALF Coaching Courses, Focus Courses, Superior Courses and Special Courses, please refer to the brochure.

  •  Registration will be confirmed upon the full payment of the fees at the counter or online.

  • Course fees are strictly non-transferable.

2. STUDENT MEMBERSHIP

  • The Student Membership entitles to all services offered by the Alliance Française de Singapour: library, cultural programmes, Lien magazine, etc.

  • The Student Membership is compulsory for enrolment in a course. A fee of S$30 (GST included) is to be paid upon enrolment and is valid for 12 months, starting from the day of the registration.

3. DISCOUNTED COURSE FEES

  • Students receive a 10% discount on their course fees when they register online within the first 2 weeks of public registration. This discount applies for consecutive full-term registration.

  • Registration for any 2 full courses (same term) at one time entitles you to 5% discount and 10% discount for 3 full courses (same term). Available for walk-in registrations only. Applicable to members of a same family.

  • Students can register either for the first or the last 4 weeks of a term at 65% of full price. Available for walk-in registrations only.

  • Discounted course fees cannot be refunded or deferred.

  • Discount can be cumulated to a maximum of 25%.

4. ADMISSION TO CLASSES

  • Only registered students are accepted in class. Registration is only complete when full fees are paid.

  • Kindly produce your membership card and registration receipt upon request.

5. WITHDRAWAL / DEFERMENT / REFUND

  • No refund or deferment will be granted once the term has started. No refund or credit note will be issued due to absence of the student for any reason.

  • 15% of the course fees will be charged for refund for a course cancelled two weeks before the beginning of a term.

  • Classes paid with credit note cannot be refunded or re- credited. No refunds for workshops.

  • Deferment of any classes incurs an administration fee of S$20 (GST included). In case the specific level is not opening at the next term, alternative courses are being offered. Deferment is a risk. These alternative courses may take place at days and times different from those of the original courses.

  • Deferment must be applied for in person with the original receipt presented, and appeals must be made in writing to the attention of the Registrar.

6. CHANGE OF CLASS / MISSED CLASS / MAKE UP CLASS

  • Classes are not held on public holidays. For PH falling on week days, make-up classes will be arranged up to 2 days per term. No make-up class will be provided for PH falling on a Saturday.

  • Transfers from one course to another within the same term are allowed only within the first 2 classes of the term and imply payment of an administration fee of S$20 (GST included).

  • Transfers can only be done in person at the reception desk. Higher price differences are to be paid by the student. Lower price differences are not reimbursed by Alliance but compensated by credit notes.

  • Students cannot make up for a missed class by attending a similar class on a different day/time. Makeup classes are available at S$75/hour (for one student) or S$110/hour (for 2 to 3 students of the same class) if you missed a class and want to catch up. Maximum 3 hours per term. The 4th hour will be applied at private tuition rate. Fees include GST.

  • Makeup classes are to be taken within the same term of the missed class or within the 2 first weeks of the following term and under the condition to be registered in a regular course.

7. SPLITTING, COMBINING, RESIZING AND CANCELLATION OF CLASSES

  • Classes have a maximum of 18 students. 

  • When classes have a very low enrolment rate, options for joining equivalent groups are offered. 

  • Cancellation is the last option considered. In this case, deferment is not subject to admin fees. 

  • In case of cancellation, students can choose either a full refund, a credit note (valid for 6 months) or a deferment to the next term. 

  • Those opting for a deferment to the next term must be aware that the specific level may not be offered or may only be offered at a different day/time.

8. REPLACEMENT OF MEMBERSHIP CARD, CERTIFICATE, RECEIPT, CREDIT NOTE AND REQUEST FOR REIMBURSEMENT LETTER

  • Membership cards, Alliance Française de Singapour Certificates, Credit Notes, and Receipts can be reproduced at a fee of S$17 (GST included) each.

  • International examination certificates (DELF, DALF, TEF, TCF, DFP) can be reproduced at a fee of S$65 (GST included) each.

9. CERTIFICATES / ATTENDANCE RECORDS

  • School certificate must be collected within 1 year of the date of issue, after which a fee of S$17 (GST included) per certificate will be charged.

  • Certificates uncollected after 1 year will be discarded.

  • Requests for Attendance Record or Letter of Registration for classes attended are provided free of charge.

10. Alliance Française (AF) Management

  • AF reserves the right to assign any teacher to any class.

  • AF reserves the right to divide, combine, cancel or reduce hours for any classes as it deems necessary.

  • AF reserves the right to change the terms and conditions, as it deems necessary, without advance notification.